Select owners of Microsoft Corp.’s Xbox One hardware have incurred disc drive malfunction post launch.

In several online videos, the disc drive is unable to read the game disc and records a grinding sound when inserted.

Microsoft said that consumers experiencing an issue with their Xbox One should contact customer support via phone, or Twitter @XboxSupport.

The Xbox One features an 8-core AMD CPU, Radeon GPU, 8GB RAM, 500GB hard drive, Blu-ray disc drive, 802.11n Wireless with Wi-Fi Direct, HDMI, and USB 3.0.

The Xbox One Day One Edition includes the Xbox One hardware, Kinect camera, Day One Controller, Xbox Live 14-Day Trial, Day One Achievement, Premium Packaging and Decal.

It sells at $399.99.

First-party launch titles include Forza Motorsport 5, Ryse: Son of Rome, and Dead Rising 3.

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