Verizon Wireless in Dec. cancelled plans to add a $2 convenience fee charge for online and phone bill payment after consumer complaints and scrutiny from the FCC.
The No. 1 U.S. wireless carrier in Dec. said it planned to charge customers a $2 fee for single month-to-month payments made online or via phone.
The fee would be waived with automatic monthly payments or payment by check.
Consumers voiced their opposition to the charge on social media networks and the FCC said it would investigate the new charge. Verizon subsequently reversed its position on the pending charge.
“The best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” Dan Mead, chief executive officer of Verizon Wireless, said in a statement.
Bank of America Corp. in Nov. cancelled a planned $5 debit card fee after customers cried foul. Following the backlash, rival banks cancelled a nationwide rollout of debit card fees after initiating regional test market fees.