Sony Corp. this week issued a new Playstation Network restoration FAQ in a company blog post.
Sony says due to a large number of password reset requests, select ISPs have slowed the rate of email receipt and that it is working through the backlog.
The company will publish to the Playstation Store multiple times per week in order to catch up on three weekly publishes of new content.
The AllClear ID Plus Identity Theft Insurance Policy details are said to be available soon.
Sony on May 15 restored the Playstation Network division in the U.S.
Additionally, Sony said service was restored in the UK, Ireland, Middle East, New Zealand, Australia, Mexico and South America .
Restoration includes sign-in to the Playstation Network and Qrocity division, including password reset; restoration of online gameplay across the PS3 and PSP; playback of rental video content; access to third-party services like Netflix and Hulu; Friends functionality, and Playstation Home.
The company said it has implemented new and additional security measures, including updating and adding advanced security technologies, additional software monitoring and penetration and vulnerability testing, and increased levels of encryption and additional firewalls.
The new Firmware 3.61 is a mandatory update that will require PSN users to change their password prior to login of the network.
The company expects to have service fully restored by the end of May.
Access to the Playstation Network and Qrocity divisions has been crippled since Apr. following an external intrusion that compromised consumer data.
The company said it is taking steps to prevent future attacks, including enhanced levels of data protection and encryption; enhanced ability to detect software intrusions, unauthorized access and unusual activity patterns; additional firewalls; establishment of a new data center in an undisclosed location; and the naming of a new Chief Information Security Officer.